Privacy Policy

Portum ("we", "us", or "our") operates an event ticketing platform in Saudi Arabia, accessible via our website and mobile applications (together, the "Services"). This Privacy Policy describes how we collect, use, share, and protect your personal information when you use the Services.

By creating an account or using Portum, you agree to the practices described in this policy. If you do not agree, please do not use our Services.

This policy is operated by [Portum Legal Entity Name], located at [Company Address, Saudi Arabia].

We collect the following categories of information:

• Account details — your name, email address, phone number, password, and any profile information you provide.
• Purchase information — events and tickets you buy, order history, and billing information.
• Payment data — payment is processed securely by our third-party payment provider. We do not store your full card details on our servers.
• Tickets & attendance — the tickets issued to you, their QR codes, and check-in/entry records at events.
• Usage data — pages and events you view, searches, clicks, and interactions with the Services.
• Device & technical data — IP address, device type, operating system, browser, and app version.
• Communications — messages you send us through support, contact forms, or email.
• Location — your city or approximate location, where you provide it or enable location features, to show relevant nearby events.

We use your information to:

• Create and manage your account.
• Process ticket purchases and deliver your tickets and QR codes.
• Verify entry at events (QR scanning at the gate).
• Provide customer support and respond to your enquiries.
• Send you important service messages (order confirmations, event updates, changes, or cancellations).
• Send marketing or promotional messages, where you have consented — you can opt out at any time.
• Personalize your experience and recommend events that may interest you.
• Detect, prevent, and address fraud, abuse, and security issues.
• Comply with legal and regulatory obligations, including tax and e-invoicing requirements.

We may share your information with:

• Event organizers — limited information necessary to fulfil your booking and manage entry to their events.
• Payment providers — to process your payments securely.
• Service providers — trusted partners who help us operate the Services (hosting, analytics, communications, ticketing/seat-map technology), under confidentiality obligations.
• Authorities — where required by law, regulation, legal process, or to protect rights and safety.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this policy.

We do not sell your personal information to third parties.

Payments on Portum are processed by a third-party payment provider using secure, encrypted connections. We do not store your full card number. We apply appropriate technical and organizational measures to protect your data, but no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on applicable law, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, subject to legal retention requirements.
• Object to or restrict certain processing.
• Withdraw consent for marketing at any time.

To exercise any of these rights, contact us at [privacy@portum.com]. We will respond within the timeframe required by applicable law.

We use cookies and similar technologies to keep you signed in, remember your preferences, understand how the Services are used, and improve performance. You can control cookies through your browser or device settings. Some features may not work properly if you disable certain cookies. [Adjust this section to match your actual cookie usage.]

We keep your personal data only for as long as necessary to provide the Services, comply with our legal obligations (such as tax and financial record-keeping), resolve disputes, and enforce our agreements. When data is no longer needed, we delete or anonymize it.

Portum is not intended for children under [age]. We do not knowingly collect personal data from children under this age. If you believe a child has provided us data, please contact us and we will take appropriate action.

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you. Your continued use of the Services after changes take effect means you accept the updated policy.

If you have questions about this policy or how we handle your data, contact us: